The provisions of these GTC are binding for all users/visitors of Fl’air Studios. By entering the studio, every user/visitor also submits to the special provisions of the user regulations as well as all instructions of the studio staff serving operational safety.
Users/visitors who disregard the provisions set out here may be temporarily or permanently denied access to the facilities of Fl’air Studios.
§2 Authorisation of use
Use of the studio and its facilities is subject to a charge. Only persons who have duly registered and paid are authorised to use the studio. Persons under the influence of intoxicating substances are prohibited from entering the studio and using the facilities.
Children and young people may only use the facilities without supervision with the written consent of a parent or guardian.
§3 Course booking/cancellation/cancellation of courses
Booking/reservation of courses is only possible via our website at https://flair-studios.de/bookings/ and only against advance payment. Attending some courses requires prior knowledge, information about which is provided on our website. The booking of courses labelled Level 1 and higher is at your own risk. Fl’air Studios does not guarantee that the chosen level corresponds to your own abilities. If you have any doubts, please contact us in advance.
Booked courses (including private courses) can be cancelled free of charge up to 24 hours before the start of the course. Cancellations must be made in writing or directly via the booking system. In this case, one-off payments will be refunded to the original means of payment or credited to the customer’s account at the customer’s discretion. If an existing credit was used for the reservation, this will be credited back to the customer account. If the cancellation is made less than 24 hours before the start of the course, course fees will only be refunded on presentation of a medical certificate. In all other cases that do not fall within the studio’s sphere of risk, refunds are excluded.
The organisation of courses is subject to there being a sufficient number of participants at the discretion of Fl’air Studios. If a course is cancelled by Fl’air Studios, any course fees already paid will be refunded in full. Any additional expenses incurred by a participant in connection with the cancelled course (e.g. costs for travel and accommodation) will not be reimbursed. Fl’air Studios will inform participants of the cancellation immediately, usually no later than 4 hours before the start of the course, by email and text message – provided a valid mobile phone number is stored in the user profile – if the reason for the cancellation is within the control of Fl’air Studios. Cancellations at short notice due to illness or force majeure remain unaffected.
Fl’air Studios reserves the right to reduce its course offerings during public holidays or holiday periods or to close the studio temporarily. This does not constitute a claim for reimbursement of fees paid. In the event of longer closures of more than one week, the validity of multiple tickets can be extended or memberships paused on request.
§4 Charges, price changes
The fees for the use of our offers stated on our website at the time of booking the course apply. All fees include the applicable statutory value added tax.
Single credits and discounted 5-pack (5-pack) or 10-pack (10-pack) cards are valid for 6 months from the date of purchase and cannot be extended or transferred to another person. Vouchers are valid for 6 months from the date of redemption. Irrespective of this, they expire if they are not redeemed within 12 months of purchase.
Any remaining credit expires at the end of the validity period. There is no entitlement to a refund or extension. Exceptions exist in the case of proof of illness or relocation by immediate submission of appropriate, current certificates. The validity of individual credits or multiple cards is extended by the duration of the proven absences.
Fl’air Studios reserves the right to adjust its prices at any time. Users will be informed of price changes in good time, but at least four weeks in advance in writing via the general communication channels.
Credits already existing at the time of the price change remain valid for the respective course category for which they were purchased for the remaining period of validity.
Price changes for memberships – provided the minimum contract term has already expired – take effect for the next billing period, i.e. in the case of monthly payments, from the month following the effective announcement of the price adjustment. In these cases, members have a special right of cancellation at the end of the month in which the previous prices cease to apply. Price changes to memberships are excluded during the minimum contract term.
§5 Terms of payment, cancellation
Course fees are due immediately in full and without deduction at the time of course enrolment. Only timely payment in advance authorises participation in the courses.
Payment is made online via the webshop. Various payment options are available for this purpose. Payments on site in cash or by card are only possible in exceptional cases. There is no entitlement to this.
Membership fees are collected monthly in advance by SEPA direct debit.
If the payment fails for reasons for which Fl’air Studios is not responsible (direct debit returns due to insufficient funds etc.), Fl’air Studios is entitled to charge the user a flat rate of €10 for the processing costs incurred as a result. We reserve the right to claim higher damages in individual cases.
The statutory cancellation rights apply. The cancellation must be made in writing. Cancellation of multiple tickets, vouchers or memberships that have already been started is excluded.
§6 Membership contracts
When concluding a membership contract, the user is entitled to attend a certain number of courses per month against prior payment of the membership fee. The number of monthly course visits varies depending on the chosen tariff. The conditions stated at www. flair-studios.de/memberships apply.
The minimum term of membership contracts is three months. The contracts cannot be terminated before the end of this period. During the minimum term, it is only possible to switch to a more expensive tariff. After the minimum term has expired, it is also possible to switch to cheaper tariffs. A new minimum contract term begins with each tariff change.
If the contract is not cancelled or adjusted at least one month before the end of the minimum contract term, it is automatically extended by a further three months. Cancellation must be made in writing by e-mail to email@example.com.
§7 Opening hours
The opening hours can be found on our website www.flair-studios.de. Special events or important operational reasons may result in deviations from the general operating hours and studio operations may be restricted or cancelled. Changes will be announced in good time in individual cases. Users cannot derive any claims of any kind from this.
All visitors use the studio and its facilities at their own risk, without prejudice to the operator’s obligation to keep the studio and its facilities in a safe condition. The operator is not liable for force majeure, coincidence and defects that are not recognisable even when exercising the usual care. Visitors are liable for any damage they cause negligently or intentionally within the business premises. The operator accepts no liability for destruction or damage caused by third parties or for the theft or loss of items brought onto the premises. The operator and its vicarious agents shall only be liable for personal injury, property damage or financial loss in the event of wilful or grossly negligent breach of duty. No liability is accepted for vehicles parked in the outdoor area.
§9 Behaviour in the studio
Aerial fitness, aerial yoga, yoga, stretching and any other form of physical activity are associated with the risk of injury, which in the worst case, albeit extremely unlikely, can lead to death. A minimum level of physical fitness, skills and coordination are essential prerequisites for preventing injuries in the best possible way. Please speak to our staff if you are unsure about this.
The studio area is a barefoot area. Visitors are required to remove their shoes when entering the hall.
It is strictly forbidden for users to remain in the fall area. Mutual consideration is paramount. Behaviour must be such that it does not endanger other users. Soft floor mats are available to users to prevent falls.
§10 Order and hygiene
All equipment and objects must be treated with care. Contamination of the mats must be avoided. Smoking is prohibited in the entire hall area. The consumption of food is only permitted in the designated areas. Dogs are not permitted in the hall and must always be kept on a lead outside.